Refund Policy

1. Overview

At LabourBooking.in, customer satisfaction is our priority. Our Refund Policy outlines the conditions and process for refunds applicable to bookings made through our platform. By using our services, you agree to the terms mentioned below.

2. Eligibility for Refunds

Refunds are considered only in specific circumstances, including but not limited to:

• When a booked worker or service provider fails to appear for the scheduled job.
• If the worker or service provider cancels the booking after confirmation without valid cause.
• If the service provided is incomplete, unsatisfactory, or does not match the agreed description, as verified by our support team.
• When technical issues prevent successful completion of the booking through the platform.

3. Non-Refundable Situations

Refunds will not be applicable under the following conditions:

• If the customer cancels the booking after the worker has already arrived or started the job.
• For dissatisfaction due to personal preference not related to service quality.
• In cases where users attempt to make off-platform or direct payments bypassing the system.
• Failure to raise a complaint or refund request within 24 hours of job completion.

4. Refund Process

All refund requests must be submitted by emailing info@labourbooking.in with complete details of the booking and the reason for refund. Once your request is received, it will be reviewed by our customer support team. Upon approval, the refund will be initiated to your original mode of payment.

5. Refund Timeline

In case of any refunds approved by the company, it will take up to 7 days for the refund to be credited to you. The duration may vary depending on your payment method and bank processing times.

6. Partial Refunds

In certain cases where a portion of the service is completed or costs have been incurred (such as travel or material expenses), a partial refund may be issued after deducting applicable charges. Such deductions will be clearly communicated before processing the refund.

7. Dispute Handling

If you disagree with the refund decision, you can escalate the matter by providing supporting documents or evidence within 3 working days of the initial resolution. Our review committee will evaluate your appeal, and its decision will be considered final and binding.

8. Cancellation Policy Reference

For details regarding cancellations and related penalties, please refer to our Terms & Conditions section. Refunds due to cancellations are governed by those guidelines.

9. Contact Information

If you have any questions about our Refund Policy, please contact us using the details below:

Email: info@labourbooking.in

Phone: 9165734046

Website: https://labourbooking.in/